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I Was Your Customer: Survival Kit for World-class Customer Care
0R30,00This volume presents a practical approach towards influencing bottom lines. The purpose is direct and targeted – to deliver the secrets of service excellence, and give readers the key ingredients…
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Justice: What’s the Right Thing to Do?
0R30,00Is killing sometimes morally required? Is the free market fair? It is sometimes wrong to tell the truth? What is justice, and what does it mean? These and other questions…
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