Cracking the Corporate Culture Code: Unwritten Ground Rules : Strategies to Create a Culture of Service
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Cracking the Corporate Culture Code: Unwritten Ground Rules : Strategies to Create a Culture of Service

SKU: 0957931603

R20.00

This book shows how to change corporate culture and create better customer service patterns. The author believes that many organizations have the wrong approach to customer service. Organizational …

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Description

This book shows how to change corporate culture and create better customer service patterns. The author believes that many organizations have the wrong approach to customer service. Organizational culture has a strong influence on service delivery, and the success of the whole enterprise. This book will provide new insights into service improvement.

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Author

Steve Simpson

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